Refund policy

Every box comes with real support. If something isn't right, we'll make it right.

Changed your mind?

Return any unopened box within 30 days of delivery.

Unopened means:

The black "Peel me" sticker is still on and unbroken
All 8 pouches are inside

To start a return: sign in to your account, open your order and select Request return. Once it's approved, we'll email you return instructions. Please don't send anything back until you get them.

Pack your return securely and include your order number. We recommend a tracked shipping service, since we can't refund returns that are lost before they reach us. Return shipping is on you, and original shipping charges aren't refundable.

Had a reaction?

Stop using the patches and email hello@layreskin.com within 30 days of delivery with your order number and a photo of the reaction. We'll review it and get back to you with next steps for your refund.

If a reaction is severe or doesn't go away, please see a doctor.

What we can't take back

Once skincare is opened, we can't resell it. Opened boxes (sticker removed or broken, or any pouches missing) aren't eligible for a refund, except when you've had a reaction (see above). Free samples and gifts can't be returned either.

Damaged or wrong order?

Email hello@layreskin.com within 7 days of delivery with your order number and a photo and we'll help.

Bundles and subscriptions

Each box in a bundle or subscription delivery counts on its own. Unopened boxes can be returned for their share of what you paid. You can skip, pause or cancel your subscription anytime from your account.

Need to change or cancel an order?

Email hello@layreskin.com as soon as possible. We can usually update or cancel an order before it ships if you act quick. Once it's on its way, it follows the return rules above.

Refunds

Once your return arrives and passes inspection, we'll refund your original payment method within 5–10 business days. Your bank may take a few extra days to show it.